Gentle Dental of Center City
201 South 13th Street, 1st Floor, Philadelphia, PA 19107

Privacy Policy

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

The Health Insurance Portability & Accountability Act of 1996 (HIPAA) requires all health care records and other individually identifiable health information (protected health information) used or disclosed to us in any form, whether electronically, on paper, or orally, be kept confidential. This federal law gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse personal health information. As required by HIPAA, we have prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information.

Without specific written authorization, we are permitted to use and disclose your health care records for the purposes of treatment, payment and health care operations.

  • Treatment means providing, coordinating, or managing health care and related services by one or more health care providers. Examples of treatment would include crowns, fillings, teeth cleaning services, etc.
  • Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collection activities, and utilization review. An example of this would be billing your dental plan for your dental services.
  • Health Care Operations include the business aspects of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost-management analysis, and customer service. An example would include a periodic assessment of our documentation protocols, etc.

In addition, your confidential information may be used to remind you of an appointment (by phone or mail) or provide you with information about treatment options or other health-related services including release of information to friends and family members that are directly involved in your care or who assist in taking care of you. We will use and disclose your protected when we are required to do so by federal, state or local law. We may disclose your PROTECTED HEALTH INFORMATION to public health authorities that are authorized by law to collect information, to a health oversight agency for activities authorized by law included but not limited to: response to a court or administrative order, if you are involved in a lawsuit or similar proceeding, response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested. We will release your PROTECTED HEALTH INFORMATION if requested by a law enforcement official for any circumstance required by law. We may release your PROTECTED HEALTH INFORMATION to a medical examiner or coroner to identify a deceased individual or to identify the cause of death. If necessary, we also may release information in order for funeral directors to perform their jobs. We may release PROTECTED HEALTH INFORMATION to organizations that handle organ, eye or tissue procurement or transplantation, including organ donation banks, as necessary to facilitate organ or tissue donation and transplantation if you are an organ donor. We may use and disclose your PROTECTED HEALTH INFORMATION when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat. We may disclose your PROTECTED HEALTH INFORMATION if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities. We may disclose your PROTECTED HEALTH INFORMATION to federal officials for intelligence and national security activities authorized by law. We may disclose PROTECTED HEALTH INFORMATION to federal officials in order to protect the President, other officials or foreign heads of state, or to conduct investigations. We may disclose your PROTECTED HEALTH INFORMATION to correctional institutions or law enforcement HIPAA/@Notice of Privacy Practices.doc officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary: (a) for the institution to provide health care services to you, (b) for the safety and security of the institution, and/or (c) to protect your health and safety or the health and safety of other individuals or the public. We may release your PROTECTED HEALTH INFORMATION for workers’ compensation and similar programs.

Any other uses and disclosures will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization.

You have certain rights in regards to your PROTECTED HEALTH INFORMATION, which you can exercise by presenting a written request to our Privacy Officer at the practice address listed below:

  • The right to request restrictions on certain uses and disclosures of PROTECTED HEALTH INFORMATION, including those related to disclosures to family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to agree to a requested restriction. If we do agree to a restriction, we must abide by it unless you agree in writing to remove it.
  • The right to request to receive confidential communications of PROTECTED HEALTH INFORMATION from us by alternative means or at alternative locations.
  • The right to access, inspect and copy your PROTECTED HEALTH INFORMATION.
  • The right to request an amendment to your PROTECTED HEALTH INFORMATION.
  • The right to receive an accounting of disclosures of PROTECTED HEALTH INFORMATION outside of treatment, payment and health care operations.
  • The right to obtain a paper copy of this notice from us upon request.

We are required by law to maintain the privacy of your PROTECTED HEALTH INFORMATION and to provide you with notice of our legal duties and privacy practices with respect to PROTECTED HEALTH INFORMATION.

We are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices and to make the new notice provisions effective for all PROTECTED HEALTH INFORMATION that we maintain. Revisions to our Notice of Privacy Practices will be posted on the effective date and you may request a written copy of the Revised Notice from this office.

You have the right to file a formal, written complaint with us at the address below, or with the Department of Health & Human Services, Office of Civil Rights, in the event you feel your privacy rights have been violated. We will not retaliate against you for filing a complaint.

For more information about our Privacy Practices, please contact:
Dental Care Alliance
6240 Lake Osprey Dr.
Sarasota, FL 34240
Ph #: 941-955-3150

For more information about HIPAA or to file a complaint:
The U.S. Department of Health & Human Services
Office of Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
877-696-6775 (toll-free)

Read What Our Patients Say
Patient Reviews
Am very pleased with the quality of service at Gentle dental . Dr . Naga is great as is the technicians and staff .
Anonymous
Other then the pain I had another pleasant visit.
Andrea M.
the entire staff was very pleasant and professional.
James J.
I was there to have a tooth pulled, the tooth was being stubborn. The dentist and his assistant was very determined to get the root of the teeth out. […]
Debra B.
I went in for a scaling and a filling. I was told it would take 2 hours but I was in and out in a hour. I couldn't believe it. I was very happy. I […]
Anonymous
I had to wait a little pass my appt time but the service that I received made up for the wait. All in all I was satisfied in the end.
Helen C.
Great staff, quick emergency service, left with no pain and in good spirits!!! Already told a friend..Very good experience considering the reason I […]
Carlos D.
I had to get a tooth pulled and it was a bit tough but the procedure was done quickly. I will be back to get all of my dental work done at gentle […]
Deborah B.
I was very pleased with the office manager who helped acquire a loan for the dental work that needed to be done that day. I was also very pleased […]
Patricia M.
Very nice.
Theodore M.
I receive wonderful service From the Dentist to his Assistants they were so helpful getting me out of this pain i was in. I can't forget Stacey the […]
Jamillah F.
Great team at Gentle Dental. Everyone was personable and efficient. Very little pain.
Rebecca F.
Had an emergency ; was seen within an hour of calling for appointment
David W.
I was taken back on time, the dentist briefly explained what he was going to do, very friendly, and completed the procedure in a decent amount of […]
Anonymous
My experience was great, the dentist, staff and personal were kind and respectful I will continue to cater to Gentle Dental Center City!!!
Elaine C.
The dentist was very pleasant and professional to speak with. However, the receptionist at the desk (when checking out and in) needs to understand […]
Antoinette G.
The staff there is awesome.
Stacey M.
I have a dentist that I actually look forward to seeing. He's done some really great, light cosmetic work on me and perfect general dentistry as […]
Markus A.
Everyone was nice and the service was great
Annette P.
I was very well attended! The staff was friendly and extremely helpful.
Anonymous
Tyler was wonderful. I was involved in a freak accident that compromised my dental situation and was completely devastated when I walked in to the […]
Sunita B.
Everyone was very nice. Amanda was super sweet.
Jessica M.
Dr. Alexander and Amanda were wonderful! Amanda has great bedside manner and friendly conversation. Dr. Alexander provided great feedback on areas of […]
Teiquisha J.
Pleasant experience, very professional, no complaints
Jermaine T.
Tyler & staff ... the very best dental staff ever.
Peggy B.
The service was good and the atmosphere comfortable.
Derrald H.
They are friendly and conscientious. I will definitely come back.
Meiying C.
The hygienist was very concern of any discomfort & very informative.
Connie E.
I do not always see the same hygienist and dentist, but the care is consistent and high quality.
Kriste L.
The staff was friendly, efficient & knowledgable. Wait time was minimal
Delores N.
On time appointment. Friendly and professional staff. Polite and pleasant.
Rohmane S.
I dreaded going to have a root canal, but to my surprise, it was as pleasant an experience as possible. The doctor put me at ease and did his job […]
Anonymous
Dr. Tyler Sorensen explained options and costs clearly and then went about fixing my cracked tooth confidently and efficently. High marks.
Jonathan J.
The doctor had excellent chair manner. Took the time needed to make sure I was in no pain. Did the job of filling my teeth excellently. Explained […]
Wadeeah J.
I am a client for life. The staff, the Doctors and the assistants are all wonderful. I am extremely happy with my care and if anyone I know is in […]
Alfred J.
The staff are friendly and the atmosphere is very welcoming!
Kharma H.
Timely appointment service
Jerome A.
Clean facility. Attentive to comfort level during dental cleanings and procedures. Easy to make appointments, not waiting weeks and weeks for […]
Anonymous
The Nurse and the Dentist were very good.
Velena L.
The dental care I have received so far has been quite considerate and thorough (for my dental health and finances). The reception in person and on […]
Daniel S.
I am extremely pleased with my experience at Gentle Dental. Everyone was professional and very friendly. I am deathly afraid of the dentist and was […]
Monique C.
Short wait, courteous personnel, and speedy procedures. Both Hygienist and DD were very responsive to my concerns. It might help if the procedures […]
Livio A.
I have very mixed feelings about the Gentle Dental at 13th and Walnut. The seating area looks outdated, run down and downright ugly. The ladies at […]
Anonymous
The office is in an old beautiful historic down town building in a high rent part of the city so it's kind of surprising that the waiting area is […]
Markus A.
I accidentally showed up on the wrong appointment date, but they were willing to fit me in. Everybody was polite and I didn't have to wait very long […]
William C.
Everyone was very friendly & answered all questions & concerns.
Connie E.
The whole staff was very professional and caring.
Alisha W.
Everone was super nice and made me feel very comfortable. I like how I didn't have to wait long and while I waited I watched tv. Thanks
Laquan A.
Great visit,
Cheryl S.
The dental technician who cared for me was excellent.
Janet P.
Office Hours
Mon. – 8:00 AM - 4:00 PM
Tue. – 8:00 AM - 4:00 PM
Wed. – 8:00 AM - 4:00 PM
Thu. – 8:00 AM - 4:00 PM
Fri. – 8:00 AM - 4:00 PM
Sat. – 8:00 AM - 1:00 PM
Sun. – Closed

Open the 1st Saturday of each month.

Phone: (215) 941-5634
Fax: (215) 732-3805
Healthcare Financing with
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We accept most insurance plans and will be happy to help you understand the coverage that you have. We will do our best to see that you receive your maximum insurance benefits for all covered services.

No Insurance? No Worries! See our discounts and offers here

For appointments, call us at: (215) 941-5634 or
Request an Appointment
For appointments, call: (215) 941-5634
Office Hours
  • Monday 8:00 AM - 4:00 PM
  • Tuesday 8:00 AM - 4:00 PM
  • Wednesday 8:00 AM - 4:00 PM
  • Thursday 8:00 AM - 4:00 PM
  • Friday 8:00 AM - 4:00 PM
  • Saturday 8:00 AM - 1:00 PM
  • Sunday Closed
Get in touch:
  • Phone: (215) 941-5634
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